At Smart Wing, we are committed to providing an efficient, safe, and reliable shopping experience. Here’s how we handle shipping:

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • You will receive an email with tracking information once your order is shipped.
  • Orders placed on weekends or holidays are processed the next business day.

2. Estimated Delivery Times

We ship to all of Spain and selected international destinations:

  • Spain (mainland): 2–5 business days
  • Balearic/Canary Islands: 3–7 business days
  • Europe (EU): 5–10 business days
  • International (non-EU): 7–20 business days

Note: Delivery times are approximate and may be affected by external factors (weather, customs, holidays, etc.).

3. Shipping Costs

Shipping costs are calculated at checkout based on destination and weight:

  • Free shipping: for national orders over €39.97
  • Standard national shipping: from €39.97

4. Order Tracking

You’ll receive an email with a tracking number and link to follow your shipment in real time.

5. Delivery Issues

  • If your order hasn’t arrived within the estimated time, contact us at info@smartwing.es.
  • Ensure your address is correctly entered during checkout. We are not responsible for failed deliveries due to incorrect information.
  • If a package is returned due to an incorrect address or non-collection, we can resend it once new shipping costs are paid.

6. International Shipping

We ship to select countries outside the EU. International customers are responsible for any customs duties, taxes, or import charges.

Shipping Restrictions

Currently, we do not ship to countries outside the European Union.

Contact

Email: info@smartwing.es
Postal Address:
Pintor Cabrera 22 A 3 IZQ, 03003 Alicante
Company: FTBI Limited, Unit 7 Block 660