Delivery Policy

  1. Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.
  2. Whilst every effort will be made to ensure that any Goods ordered are delivered within the period specified for delivery of such goods on the relevant page and subject to our obligations under the Regulations, any dates quoted for delivery of the Goods are approximate only and we shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract. The Goods may be delivered by us in advance of the estimated delivery date. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
  3. The Goods may at our discretion be delivered in instalments. Each delivery shall constitute a separate contract and failure by us to deliver any one or more of the instalments in accordance with these Conditions or any claim by you in respect of any one or more instalments shall not entitle you to treat the Contract as a whole as repudiated.
  4. If we fail to deliver the Goods (or any instalment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the Goods.
  5. If you fail to take delivery of the Goods or fail to give us adequate delivery instructions then, without prejudice to any other right or remedy available to us, we may cancel the Contract and refund to you the price of the goods less the cost of their delivery and the cost of their being returned to us.
  6. Your order can be delivered to your appointed address.

Refund and Returns Policy

This returns policy only applies when you make a purchase online from our website.

When you make a purchase at www.smartwing.es, you have the privilege to return your order within 14 days. If you intend to return any items, please inform us by submitting a return form. You can access the return form here. Ensure that you submit the return form no later than 14 days after receiving your order.

In the event that you choose to return items, it is your responsibility to arrange and cover the expenses of return transportation by contacting a shipping company.

You have the right to cancel your order and return the Goods, any time before and up to fourteen(14) days from the day after the Goods are received by you provided that the Goods are in perfect condition and the packaging remains unopened and in a sellable condition.
It is your responsibility to ensure that the returned Goods reach us in perfect resalable condition therefore all Goods should be in their original packaging and the packaging must not have been opened or marked. Please note that you will be responsible for arranging to return the Goods and will also be responsible for the cost of returning the Goods to us. A full refund of the value of the Goods will be made upon our receipt of the returned Goods once they have been inspected in our warehouse. The refund processing should not take more than 14 working days after the completion of the inspection.
If the Goods returned are not fit for resale as a result of the Goods having been opened or damaged in transit, the Goods will not be refunded and you will be required to collect the Goods from our warehouse within 7 days of having been notified of this fact. Alternatively, if the Goods have not been collected within the 7-day timeframe, the Goods will be disposed of.
If you change your mind about the Goods when you receive them, you have 14 days after the delivery of the Goods to return the Goods with prior Return’s documentation. However please note that cancellation of bespoke, customised or special-order Goods will not be accepted once your order has been processed online and no returns or exchange will be available for special order Goods. In addition to this, Goods sold as part of a Sale, promotion, clearance or as ex-display will not be accepted for return or exchange after the 14 day ‘cooling off period’ has ceased
Smartwing Shop reserves the right to cancel orders without stating reasons, for any reason prior to processing payment and dispatch. If orders are cancelled for any reason prior to dispatch the Customer will be refunded any monies paid in relation to those orders.

If, for any reason, you refuse to accept delivery of the products you have ordered, we reserve the right to deduct the cost of return transportation from the refund amount issued to you upon safe receipt of the returned items. In case the packaging is damaged, please make a note while signing for receipt and contact us with email info@smartwing.es if the products themselves are also damaged.

Remember to always include the original packaging when returning items.

The return items should be shipped to our central stock at:

Pintor Cabrera 22 A 3 IZQ, 03003 Alicante.

We strongly recommend purchasing transport insurance. You are responsible for the return items until we receive them. Therefore, keep your post office receipt and/or track and trace number for reference.

Before you proceed with the installation of the product, we would like to bring some important points to your attention:

  1. Installation Responsibility: Please note that the proper installation of the product is crucial to ensure its optimal performance and longevity. We strongly recommend that you carefully read and follow the provided installation instructions. Improper installation may result in damage to the product or compromise its functionality.
  2. Damages Caused by Wrong Installation: It’s essential to understand that any damages caused by incorrect installation are not covered under our warranty or return policy. We kindly request you engage a qualified professional or follow the manufacturer’s installation guidelines to avoid any potential issues.
  3. Product Return Policy: As part of our commitment to customer satisfaction, we gladly accept returns of products that are in their original condition and packaging. However, please be aware that if the product is damaged due to mishandling or improper installation by the customer, it will not be eligible for return or refund.

We do not accept irresponsibly or poorly packaged, used, destroyed, incomplete, or unsellable return items.

Packages sent as “Cash on Delivery” will not be accepted.

If you have any questions, please contact our customer service department or email us at info@smartwing.es.

Terms and Conditions | SMARTWING.ES

By placing an Order and purchasing goods from smartwing.es you are entering into a legally binding agreement with us on the following Conditions. You should carefully read and understand these Conditions because they affect your statutory rights and liabilities.

These are the Standard Terms and Conditions of
FTBI Limited Unit 7 Block 660,
Greenogue Business Plaza Jordanstown View,
Greenogue Business Park,
Rathcoole, Dublin

D24 F9WC, (the “Seller”, “We” or “Us”) for certain products as set out in the pages on this site (the “Goods”). Subject to the provisions of Clause 4.2 below, the price of the Goods, the delivery charges and Value Added Tax where applicable, is set out on the Order Form.

Whilst every effort is made to deliver the Goods in accordance with the time-scales set out for delivery in the relevant pages, we do not accept any liability for late delivery of the Goods and your attention is drawn to the provisions of Clause 6 below. This is in particular relevant to Goods ordered on an “Express” delivery where an additional charge has been made for this service.

In accordance with the provisions of the Competition and Consumer Protection (Part of Consumer Rights Act 2022), you have the right to withdraw from this transaction. Details of your right to withdraw can be found in Clause 9 below.

We reserve the right, at our discretion, to change, modify, add, or remove portions of these Conditions at any time.

THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND THE SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.

1. Interpretation

1.1 In these Conditions:

  • ‘Conditions‘ means the standard Terms and conditions of sale set out in this document;
  • ‘Contract‘ means the contract for the sale of the Goods;
  • ‘Payment Card‘ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods details which you have provided to us when placing the Order;
  • ‘Delivery Area‘ means Ireland and the European Union.
  • ‘Goods‘ which you have ordered including any part delivery of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;
  • ‘Information System‘ means a system for generating, sending, receiving, storing or otherwise processing electronic communications;
  • ‘Order‘ means any order placed by you with us for the supply of Goods;
  • ‘Order Form‘ means the electronic order form completed and submitted electronically by you;
  • ‘Web Site‘ our presence on the World Wide Web, currently accessible via the address https://smartwing.es/
  • ‘Seller, We, Us’ means Smartwing.es

1.2 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.

1.3 Unless the context otherwise requires:

1.3.1 words importing the singular shall include the plural and vice versa;

1.3.2 words importing the masculine gender shall include the feminine gender and vice versa;

1.3.3 references to persons shall include bodies of persons whether corporate or incorporate.

1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.

1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.

2. Basis of the sale

2.1 We shall sell to you and you shall purchase only those Goods which you have set out in an Order and which has been accepted by us. We reserve the right to reject any Order. Each such sale of Goods will be subject to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any Order is made or purported to be made by you.

2.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

2.3 No variation to these Conditions shall be binding upon us unless and until agreed by email or in writing by us.

2.4 Any advice or recommendation given on this web site or otherwise given by us or any of our employees or agents to you as to the storage, application or use of the Goods is followed or acted upon entirely at your own risk, and accordingly we shall not be liable for any such advice or recommendation.

2.5 Any typographical, clerical or other error or omission on any page of this web site or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

3. Orders

3.1 The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).

3.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or debit card or other accepted payment method is authorised for the transaction.

3.3 Bradshaws Direct are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.

3.4 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.

3.5 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.

4. Price of the goods

4.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.

4.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.

4.3 In addition to the price of the Goods you will be liable to pay our charges for transport, packaging and insurance as shown on the Order Form.

4.4 The total price is inclusive of any applicable value added tax.

5. Terms of payment

5.1 Upon providing us with details of the Payment Card and submitting the Order you:

5.1.1 confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and

5.1.2 authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.

5.2 The deduction of monies from your Payment Card does not mean that we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject your order we will credit your Payment Card with the amount deducted.

5.3 If it is not possible to obtain full payment for the Goods from your account on dispatch of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

5.4 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.

5.5 We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.

5.6. We have available only three payments methods: You can pay with 1) Credit or Debit card; 2) Through Paypal or 3).

6. Delivery

6.1 Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

6.2 Whilst every effort will be made to ensure that any Goods ordered are delivered within the period specified for delivery of such goods on the relevant page and subject to our obligations under the Regulations, any dates quoted for delivery of the Goods are approximate only and we shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract. The Goods may be delivered by us in advance of the estimated delivery date. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

6.3 The Goods may at our discretion be delivered in instalments. Each delivery shall constitute a separate contract and failure by us to deliver any one or more of the instalments in accordance with these Conditions or any claim by you in respect of any one or more instalments shall not entitle you to treat the Contract as a whole as repudiated.

6.4 If we fail to deliver the Goods (or any instalment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the Goods.

6.5 If you fail to take delivery of the Goods or fail to give us adequate delivery instructions then, without prejudice to any other right or remedy available to us, we may cancel the Contract and refund to you the price of the goods less the cost of their delivery and the cost of their being returned to us.

6.6. We have two options for delivery. Your order can be delivered at appointed address from you.

7. Risk and property

7.1 Risk of damage to or loss of the Goods shall pass to you at the time of delivery or, if you wrongfully fail to take delivery of the Goods, the time when we or our carrier has tendered delivery of the Goods.

7.2 Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods that are supplied to you are not for resale.

8. Warranties and liability

8.1 Your statutory rights are not affected by these Conditions.

8.2 Any claim by you which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by you) be notified to the Company within 3 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and you do not notify us accordingly, you shall not be entitled to reject the Goods and we shall have no liability for such defect or failure, and you shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.

8.3 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods is notified to us in accordance with these Conditions, we shall be entitled to replace the Goods (or the part in question) free of charge or, at our sole discretion, refund to you the price of the Goods (or a proportionate part of the price), but we shall have no further liability to you.

8.4 EXCEPT IN RESPECT OF DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, WE SHALL NOT BE LIABLE TO YOU BY REASON OF ANY REPRESENTATION (UNLESS FRAUDULENT), OR ANY IMPLIED WARRANTY, CONDITION OR OTHER TERM, OR ANY DUTY AT COMMON LAW, OR UNDER THE EXPRESS TERMS OF THE CONTRACT, FOR ANY LOSS OF REVENUE OR PROFITS; LOSS OF ANTICIPATED SAVINGS; LOSS OF GOODWILL OR INJURY TO REPUTATION; LOSS OF BUSINESS OPPORTUNITY; LOSSES SUFFERED BY THIRD PARTIES; OR ANY OTHER INDIRECT, CONSEQUENTIAL OR SPECIAL LOSS OR DAMAGE REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE), WHICH ARISE OUT OF OR IN CONNECTION WITH THE SUPPLY OF THE GOODS OR THEIR USE OR RESALE BY YOU, AND OUR ENTIRE LIABILITY UNDER OR IN CONNECTION WITH THE CONTRACT SHALL NOT EXCEED THE PRICE OF THE GOODS, EXCEPT AS EXPRESSLY PROVIDED IN THESE CONDITIONS.

8.5 SUBJECT TO OUR OBLIGATIONS AND YOUR RIGHTS UNDER THE REGULATIONS, WE SHALL NOT BE LIABLE TO YOU OR BE DEEMED TO BE IN BREACH OF THE CONTRACT BY REASON OF ANY DELAY IN PERFORMING, OR ANY FAILURE TO PERFORM, ANY OF OUR OBLIGATIONS IN RELATION TO THE GOODS, IF THE DELAY OR FAILURE WAS DUE TO ANY CAUSE BEYOND OUR REASONABLE CONTROL.

8.6 We assume no responsibility for the contents of any other web sites to which this Web Site has links.

9. Right of Withdrawal

9.1 You shall have a period of 14 days after the date on which you have received the Goods to withdraw from the Contract and to return the Goods to us. You shall be responsible for payment of the direct costs in returning the Goods to us and we shall be entitled to deduct from any refund of the price for the Goods an amount equal to such delivery costs as are paid by us on your behalf.

9.2 The right to withdraw from the Contract does not affect any of your statutory rights.

9.3 In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right of withdrawal is as set out as above except that the cost of returning the Goods shall be borne by us.

10. Communications

10.1 Any communication sent electronically by e-mail or otherwise:

10.1.1 will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;

10.1.2 will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient;

10.1.3 will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides;

10.1.4 will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.

11. Privacy and cookies

11.1. We keep your data and we do not hace the right to sell it to 3rd party companies.