1. Right of Withdrawal
    You have 14 calendar days from receiving your order to cancel, without needing to justify.
    To cancel:
  • Email info@smartwing.es with:
    o Order number
    o Full name
    o Reason for return
  • We’ll send return instructions after approval.
  1. Return Conditions
    Returns will be accepted only if:
  • The product is unused, in perfect condition, and in original packaging
  • Includes all accessories, manuals, or promotional items
  • The return is made within 7 calendar days of return approval
    Returns are not accepted for:
  • Used or mishandled items
  • Non-original condition
  • Customized or made-to-order items
  1. Return Costs
  • If not defective, return shipping is at the customer’s expense
  • If defective or our error, Smart Wing covers return and reshipment
  1. Refunds
    Once received and verified:
  • Refund will be issued via the original payment method
  • Refunds are processed within 7–14 business days
  • Initial shipping costs are non-refundable unless the return is due to our error
  1. Product Exchanges
    We do not offer direct exchanges. Please return the item and place a new order.
  2. Damaged or Defective Items
    If your item is damaged or incorrect:
  • Contact us within 48 hours of delivery
  • Include photos of the product and packaging
  1. Contact
    Email: info@smartwing.es
    Postal Address:
    Pintor Cabrera 22 A 3 IZQ, 03003 Alicante
    Company: FTBI Limited, Unit 7 Block 660